FAQ
FAQ – Frequently Asked Questions
Where is your store located?
We are located at:
118 Glenbervie Rd, Torry
Aberdeen AB11 9JN
United Kingdom
What is Goalkit’s return policy?
We accept returns within 30 days of delivery for both defective and non-defective products. Returns are free, no restocking fees apply, and all items are eligible for return. For more details, please see our Returns & Refunds Policy page.
How long does shipping take?
We ship exclusively within the United Kingdom using Royal Mail.
Handling time: 1–2 business days
Delivery time: 2–4 business days after dispatch
Orders placed after 2:00 PM GMT will be processed the next business day.
Will I receive a confirmation email when I place an order?
Yes. Once your order is submitted, you will receive an automatic confirmation email with your order details.
How do I process a return?
To request a return, please contact us at support@goalkit.co.uk.
We will provide a free downloadable Royal Mail return label that you can print and use to ship your item back.
Do you accept exchanges?
Yes, we accept exchanges for both defective and non-defective products within the 30-day return window.
Are there any exclusions or restrictions?
No. All products sold by Goalkit are eligible for returns or exchanges.
We do not have final sale items, and no restocking fees apply.
What payment methods do you accept?
Currently, we accept PayPal as our secure payment method.
How do I sign up for emails?
You can subscribe to our newsletter by entering your email address on our website. You’ll receive updates on new arrivals, styling tips, and exclusive offers.
Contact Information
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Phone: +44 1995 606060
Email: support@goalkit.co.uk
Office Address: 118 Glenbervie Rd, Torry, Aberdeen AB11 9JN, United Kingdom